In a crisis, customers may need money right away to address immediate needs. We have 72-hour turnaround time for claim processing. We follow a three steps process in building our efficiency in claims processing. The steps are as follows:

1. Hand-holding: Identification necessary documents to file a claim is something that is challenging for many and may delay the process. To make the process easier and faster we provide assistance (hand-holding) to our customers just to make sure all the necessary documents for the claim are submitted.

2. Accepting simple documents: Most of our customers live in remote areas, making it difficult or sometimes impossible to get formal documentation for insurance claims. Therefore we have created alternative means of identification make the claim process all-inclusive and easier.

3. Facilitating claim payments through mobile wallets: For our customers who are located in rural areas where bank accounts are not common and banks are quite far, we have introduced mobile payment to accommodate such customers. Now those customers can receive their claim payments through their phones.